Privacy Policy.

Information We Collect

We collect information you give us directly, information collected automatically when you use our site, and information from third-party services.

• Contact & Order Information: Name, email address, shipping address, billing address, and phone number provided when you place an order or contact us.
• Payment Information: Payment details are processed securely through our payment provider. We do not store full credit card numbers on our servers.
• Custom Blend Selections: Scent selections, blend names, and any notes you submit through the Custom Blend Creator form.
• Account Information: If you create an account, we collect your username, password (encrypted), and preferences.
• Communications: Messages you send us via email, contact forms, or social media.
• Automatically Collected Data: IP address, browser type, device type, pages visited, time spent on pages, and referring URLs via cookies and analytics tools.

How We Use Your Information

We use the information we collect to run and improve The Scented Blend Bar. Specifically, we use it to:

• Process & fulfill orders, including custom blends, and communicate with you about your order status.
• Respond to your questions and provide customer support.
• Send transactional emails such as order confirmations and shipping notifications.
• Send marketing communications (only with your consent, and you may opt out at any time).
• Improve our website and products by analyzing how visitors interact with our site.
• Prevent fraud and ensure the security of our platform.
• Comply with legal obligations as required by applicable law.

How We Share Your Information

We do not sell your personal information. We may share it only in the following limited circumstances:

• Service Providers: Third-party companies that help us operate — including Squarespace (our e-commerce platform), payment processors, and shipping carriers — who are contractually required to protect your data.
• Legal Requirements: When required by law, court order, or to protect the rights and safety of TSBB or others.
• Business Transfers: In the unlikely event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and collect analytics data. These may include:

• Essential Cookies: Required for the site to function (e.g., shopping cart, session management).
• Analytics Cookies: Help us understand how visitors use our site so we can improve it (e.g., Squarespace Analytics).
• Marketing Cookies: Used to deliver relevant content and track the effectiveness of our campaigns (e.g., TikTok Pixel, if enabled).

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect site functionality.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy — including processing orders, resolving disputes, and complying with legal obligations. When your data is no longer needed, we securely delete or anonymize it.

Custom blend selections submitted through our Scent Menu are retained only for the purpose of fulfilling your order and improving our catalog.

Your Rights & Choices

Depending on where you live, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out of Marketing: Unsubscribe from marketing emails at any time using the link in any email we send, or by contacting us directly.
• Data Portability: Request your data in a portable format where technically feasible.

To exercise any of these rights, please contact us at the address below. We will respond within a reasonable timeframe.

Children's Privacy

Our website and products are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to delete it.

Third-Party Links

Our site may contain links to third-party websites, including our TikTok page and other social platforms. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before sharing any personal information.

Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. Our store is built on Squarespace, which maintains industry-standard security protocols including SSL encryption.

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this page periodically. Continued use of our site after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out: